Staffing & Residential Experience
Finding the right mix of services is key to resident satisfaction. At URBN PLAYGROUND, we specialize in understanding the end user – the resident. We run the operations and hire and train staff for these key amenities:
Fitness Centers | Certified Pool Management | Spa Management | Concierge Services
URBN BURN - Fitness Management
World-class facilities built from world-class experience.
At URBN Playground we draw on 20 years of industry evolution and experience and apply it to both designing and servicing the amenities of tomorrow.
Small Group Training
Yoga | Pilates | Zumba | HIIT | Cycling | Boot Camp | Functional Training | Cross Fit
“Our core philosophy is that it’s about service, not square footage in amenity program design.” - Amy Blitz, Co-Founder of URBN Playground
Certified pool management
Safety, cleanliness, and a splashing fun time.
URBN PLAYGROUND is a Certified Pool Operator, and our team is dedicated to the safety and maintenance of swimming pools in accordance with state regulations and industry standards. These include:
Predevelopment Planning | Certified Pool Operations | Safety Plans | Public Engineering Walkthrough | Pool Construction | Department of Health Expeditor / Compliance Services | Chemicals and Supplies | Chemical Management Planning | Emergency Visits and Pool Inspections | Service Requests and Repairs | URBN Splash Swim Programs
Concierge Services & Concierge app
Personalized service, genuine warmth, and care.
URBN PLAYGROUND is your single source of responsibility for all your building’s needs. We are available 24/7, 365 days a year as the single point of contact for all front desk and concierge service operations. We also offer a concierge app where residents can easily book services available within your building.
Front Desk Concierge Service | Concierge App | Delivery / Collections Services | Pied-a-terre Services | Luxury Rolls Royce Services | Furniture Assembly | Home Decorating Services | Cleaning Services | Errand Keeper Services
A journey into relaxation for the body, mind, and spirit.
Allow us to bring four-and five-star hotel experience to the project and take the anxiety away from your day-to-day operations. Our approach takes into consideration the needs of your residents and guests, be it for a hotel, residential rental/condominium, or day spa. We provide:
Spa and Revenue Management
Product Consulting and Sourcing
Program and Service Design
Sales and Marketing (Internal and External)
Happy employees = better business results
Our decades of experience in the hospitality and amenity management line has taught us that it is the little nuances that make a big difference.
We come from a mindset of figuring out how best to serve the needs of your employees, instead of seeing employees as ‘resources’ to be managed. And we bring the best practices and cutting-edge tools of the industry to design, implement, and monitor the success of your Employee Experience program.
Physical needs from fitness to nutrition and medical services
Occupational needs from workroom design to safety and security planning
Work/Life balance planning from childcare to maternity off-ramp/on-ramp
Recruiting from welcome tour design to onboarding process design
Social needs from Seasonal events to internal communications
Community-building from volunteerism trips to food banks